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Blackwell, The Arts & Crafts House: Room Steward

Volunteer Steward - Role Description

Our Volunteer Stewards help welcome our visitors to Blackwell and help them understand more about the house and its history.

 

 

What's involved?

What’s involved?

  • Our volunteer stewards assist our visitors and provide more information about the house.
  • The main hall is often the focus of a visit; however there is opportunity to wander throughout the building talking to visitors.
  • We’re keen that visitors complete a survey during their visit – our stewards can help our visitors complete this using our iPads.
  • Some of our stewards also help by giving a 20 minute introductory talk in the main hall.

Will I be trained?

  • When you first join the volunteering team, you’ll receive training from a member of the team, including security arrangements and fire evacuation.
  • Our Curators will offer specific training about the house and its history.

Why get involved?

What can I expect?

  • We plan our rota between 1 and 2 months in advance.
  • We ask that you treat your slots on the volunteer rota as a firm commitment. We appreciate that there may be times when you’re unable to attend at the last minute – please let us know as soon as possible so that we can arrange alternative cover. You can sign up online or
  • Some volunteers are able to cover occasional days, whilst others are able to make a regular commitment (e.g. 1 slot per week). We hope that volunteers can give some time every month; however we try to take a flexible approach that suits each individuals needs.

What skills are needed?

  • Most of all we’re looking for genuine enthusiasts who love sharing their passion for Blackwell with our visitors.
  • A friendly and welcoming approach to ensure our visitors get the most from their visit.
  • A general interest in history, and the Arts & Crafts movement can help; however we’ll provide plenty of information and training about the house.
  • Volunteers delivering our talks need strong verbal communication skills and a clear voice.
  • As the ‘face’ of Blackwell you’ll need to look presentable and be friendly and approachable.
  • You’ll need to be sufficiently mobile to move around the building and be able to assist with the evacuation of the building in the event of a fire.

What are the benefits?

  • Our Stewards have a lot of direct contact with our visitors. There’s a lot satisfaction from helping our visitors explore the house.
  • Volunteering is a great way of meeting fellow volunteers and visitors.
  • Our ‘active volunteers card’ entitles you and your immediate family free admission to Blackwell, Abbot Hall, and Windermere Jetty.
  • Your ‘active volunteer card’ also entitles you to a 50% discount in our cafes, and a 10% discount in our shops throughout the year.

How to get involved?

Visit our online volunteer portal here to apply

Ideal Skills

  • Customer Service
  • Event Stewarding
  • Working independently

Ideal Interests

  • Events and Programming
  • Visitor Service/ Front of House

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